Shipping Policy

What is your shipping policy?

Shipping Rates and Times

The shipping options available to you are determined by the contents of your order and your shipping address.

Choose one of these links to view a table of shipping services and rates:

Please note that our shipping rates are subject to change at any time.

The Checkout page will only display the shipping methods available for your order. If you change your address or the contents of your shopping bag so that your order no longer qualifies for your shipping choice, the site will ask you to edit your order before you proceed to Checkout. Shipping costs are indicated on the order confirmation screen before you complete your order.

We're now shipping from three distribution centers to get your orders to you as quickly as we can. Once your order is placed, we'll choose our best location to ship from based on your location. If all the items you choose are in stock at that distribution center, we'll need no more than two business days to process your order before we ship it to you.

Default Shipping Address

Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button by the default address. This will allow you to select another saved address, or enter a new one.

You can review your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit your saved addresses. Changes you make on the Shipping Addresses area of Your Account will not affect orders you have already placed.

Shipping Promotions

We occasionally offer special promotions for free or discounted shipping. These promotions have strict eligibility requirements. Please click the following links to review the eligibility requirements for our most popular shipping offers:

Order Processing Deadlines

If all items in your order are in stock at the distribution center closest to you, orders placed before 2:30 PM Eastern (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day.

Items on Order

If an item is currently out of stock, the date we expect to have the product back in stock will be on that item's description page. If you choose to purchase the item anyway, a preorder/backorder shipping surcharge will apply. Availability dates for items on order are estimates, and are not guaranteed.

Shipping Confirmation Emails

Our systems will send you an automated shipment confirmation email when we finish processing your order.

Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The timeframe for the shipment method you selected will begin when the carrier picks it up for delivery.

Shipping Carriers

Orders may be shipped with any of our preferred carriers: FedEx, US Postal Service, Ontrac, LaserShip, or UPS. We cannot request or guarantee delivery by a specific carrier. If your shipping address is a P.O. Box, please check that option in the address form to make sure that your order is delivered correctly.

Orders with 2-Day and Overnight shipping are usually delivered by 8PM on the estimated date of delivery. However, we don't guarantee delivery by a specific time of day.

Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service, and can only be sent with standard shipping. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service. We do not use any other shipping carriers for these addresses.

Restrictions on Air Shipping

Most of our packages are delivered by a combination of air and ground transport. However, the US Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. Restricted items include:

  • Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
  • Products that contain flammable volatile or corrosive chemicals, such as: fragrances, nail polish, bunion treatments, and nail polish remover.
  • Products that contain lithium batteries or stand-alone lithium batteries such as cameras, electric shavers and rechargeable electric toothbrushes.

We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery, at our standard shipping rates, for orders that contain DOT-restricted products. We are unable to ship DOT-restricted (hazmat) items to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, or US Territories.

Weekend Delivery

We are unable to arrange weekend deliveries. Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed. All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays).

Perishable Items

The shipping options for perishable products are limited, to make sure that you receive these items in excellent quality. These packages are not in transit on Saturday and Sunday, so any item noted as perishable must be ordered by strict deadlines to avoid weekend transit.

International Orders

We’ve partnered with MyUS, a service that forwards packages to international destinations. Click here for more information about shipping orders internationally.

If you use a package forwarding service like MyUs to forward your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We recommend reviewing their insurance options for international shipments before you place your order.

Some items cannot be shipped to international addresses. For example, DOT-restricted products can't travel by air. If items are removed from your shipment by the forwarding company because of shipping restrictions, we are unable to refund or credit you unless the items are returned to us. Please check shipping restrictions with the forwarding company before you place your order.

Orders shipping to U.S. Military addresses overseas (Army, Fleet, and Diplomatic Post Offices) do not need to use a package forwarding service.